We ship by Italian Post or Express Courier
the same day or the day after your order.
The material is always in stock.
Delivery of products
www.lovet.it will deliver the ordered products to the address you have indicated, the shipment is immediate and the order preparation time is 24/48 hours. Holidays are not to be considered neither for preparation nor for delivery.
The carrier Poste Italiane can use couriers such as SDA to make the delivery. The shipping receipt and the relevant code attest the shipment.
Prices and availability
The prices of the products www.lovet.it are clearly indicated on the website and include VAT.
To the price of the product is added the shipping cost, the amount of which varies depending on the delivery method required.
The customer can also pick up the goods directly from the premises by appointment.
in which case the shipping costs will not be calculated. www.lovet.it is in Turin.
Right of return
If for any reason you are not satisfied with the products received they can be exchanged or returned and refunded.
From the moment you receive your purchase you will have 14 days to exercise your right to return.
To return the goods, write the reasons for the return on the back of the transport document, attach it to the products to be returned, and send it to the sender address indicated on the package.
It is highly recommended to send the goods by registered mail.
You are responsible for the shipping costs, unless the return is due to an error on our part and if you have received defective or damaged products.
Returns of used items with broken or missing parts will not be accepted.
In the case of defective items, we will replace or refund the cost of delivery. In case of return for personal reasons (e.g. death of the animal) we will only refund the cost of the product, not the cost incurred for shipping.
In order to avoid a non-refund, before requesting a replacement, we therefore advise you to make sure that the defect found does not result from incorrect use and possibly contact your veterinary surgeon.
The Dog Help has been tested and used for more than 11 years by owners, therapists and specialized centers, universities, etc..
If you find any problems with its use, we recommend that you have a Veterinary Doctor check any particular problems of the patient.
Right of return
If for any reason you are not satisfied with the products received they can be exchanged or returned and refunded.
From the moment you receive your purchase you will have 14 days to exercise your right of return.
To return the goods, write the reasons for the return on the back of the transport document, attach it to the products to be returned, and send it to the sender address indicated on the package.
It is highly recommended to send the goods by registered mail.
You are responsible for the shipping costs, unless the return is due to an error on our part and if you have received defective or damaged products.
Returns of used items with broken or missing parts will not be accepted.
In the case of defective items, we will replace or refund the cost of delivery. In case of return for personal reasons (e.g. death of the animal) we will only refund the cost of the product, not the cost incurred for shipping.
In order to avoid a non-refund, before requesting a replacement, we therefore advise you to make sure that the defect found does not result from incorrect use and possibly contact your veterinary surgeon.
The Dog Help has been tested and used for more than 11 years by owners, therapists and specialized centers, universities, etc..
If you find any problems with its use, we recommend that you have a Veterinary Doctor check any particular problems of the patient.
Right of withdrawal
The right of withdrawal referred to above may be exercised provided that the product is still sealed at the time of return,
to be made by registered mail within 14 days of receipt and that a written notification is sent within the same 14-day period.
Refund
Provided that the returned products have not been used or damaged, you will be refunded the price paid for them. The refund will be made through Paypali.
The refund also covers shipping costs only and exclusively in the case of a defective product.